Forum Discussion

Tguan's avatar
Tguan
Visitor
5 hours ago

Not resovled

I accidentally clicked resolved on my forum and it doesn’t give me option to unclick it.   my situation is not resolved… I’ve been getting multiple outage throughout the year. They don’t bother to ...
  • LatitiaS's avatar
    LatitiaS
    5 hours ago

    Hello Tguan,

    I'm sorry we haven't resolved this to your satisfaction.  We value you and want nothing more than for you to enjoy your services.  Please reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com.  We will do everything we can to help. 

    Cox Support Forum Moderator 
     

Tguan's avatar
Tguan
Visitor

How is this a solution? I still don’t have internet…. As I’m using ny phone Internet to communicate???

ColleenD's avatar
ColleenD
Moderator
4 hours ago

Tguan I apologize for any misunderstanding. While your issue is not resolved, your forum thread would be since we need to access your account details and our forums are not the ideal place to share account details. We look forward to receiving your info. Since other members of our community won't be able to assist with your concerns I am going to turn off comments.