Forum Discussion

particleman's avatar
particleman
New Contributor III
4 years ago

Packet loss, latency on gigablast in Scottsdale, AZ for the last few months

I've been battling issues similar to multiple other recent posts on the forums [1, 2, 3, 4].Since this problem has started, I've replaced the cabling in my house, gotten a new modem and a new router,...
Arizona
gaming
gigabit
Gigablast
latency
packet loss
Phoenix
Budrose's avatar
Budrose
New Contributor II
4 years ago

It's not just AZ its in So Cal as well. I've sent a couple of emails to cox.help with detailed trace routes with other info and game logs but have not got a reply. Just a bunch of lip service on the forums.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Budrose

    I've checked the modem signal levels and not showing any packet loss or latency. I've also pinged a few modems on the node and not showing any issues. For testing purposes, are you able to bypass the router and hardwire directly to the modem to see if you getting the same results?

    Jonathan J
    Cox Moderator