Forum Discussion
The technician that was out should have run tests for node congestion and if detected they would create a maintenance ticket for a node split. That something that's been going on all year.
Jonathan J
Cox Moderator
- JayRod4 years agoNew Contributor
Okay so what now if I'm still experiencing issues? What is the next step towards reaching a solution? What if the issue wasn't occurring at the exact time he was testing the line even though it's blatantly happening right now? Do my diagnostics not show any evidence of bottlenecking? At what point is this going to be a issue you're team is willing to fix? What do I have to bring to you and your team to get a proper response? I promise if you ask I will gladly perform whatever diagnostics necessary I've worked in this particular industry my entire professional career and I'm willing to perform whatever troubleshooting necessary to move forward. Otherwise I'm literally going to move out of this home. Unfortunately your response makes no effort to solve the current issue we are facing here.
- Allan4 years agoModerator@JayRod, I first recommend bypassing the router and run a test with a wired to modem connection. Please let us know those results. -Allan, Cox Support Forums Moderator.
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