Forum Discussion

azrobert's avatar
azrobert
New Contributor
2 years ago

Panoramic app can’t access any settings including port forwarding

I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”. History: I recently changed my service and was required to use the Panoramic mode...
NicholeC's avatar
NicholeC
Moderator
2 years ago

Hi Azrobert,

 

 

I'm sorry the app is giving you trouble. The ticket should help address your issue, but what app version do you currently have?

 

 

 

  • azrobert's avatar
    azrobert
    New Contributor
    2 years ago

    Version 5.1.0.20230614155937

    I’m using a Samsung Tablet with Android 13.

    • NicholeC's avatar
      NicholeC
      Moderator
      2 years ago

       

       

      Thank you. That should be the updated version, but you can check the app to see if a new one is available. You mentioned a factory reset, but did support already have you uninstall and re-install the app? Do you have any other devices you can test the app on to see if the issue is specific to the tablet's access?

      • azrobert's avatar
        azrobert
        New Contributor
        2 years ago

        I did an uninstall, re-install, factory reset then logged into the app.

         

        I have a phone that didn’t work, but it’s basically the same as the tablet (Samsung Android 13). All my other devices are too old and not supported by the app. I have an old iPad and when I try to install the app, it says I need IOS 15. That's another problem with Cox, they require customers to own a fairly new device to be able to use the app.