Forum Discussion

azrobert's avatar
azrobert
New Contributor
2 years ago

Panoramic app can’t access any settings including port forwarding

I tap View Network Details/Advanced Settings/Port forwarding and I receive message “Something Unexpected Happened”. History: I recently changed my service and was required to use the Panoramic mode...
NicholeC's avatar
NicholeC
Moderator

Hi Azrobert,

 

 

I'm sorry the app is giving you trouble. The ticket should help address your issue, but what app version do you currently have?

 

 

 

azrobert's avatar
azrobert
New Contributor
2 years ago

Version 5.1.0.20230614155937

I’m using a Samsung Tablet with Android 13.

  • NicholeC's avatar
    NicholeC
    Moderator
    2 years ago

     

     

    Thank you. That should be the updated version, but you can check the app to see if a new one is available. You mentioned a factory reset, but did support already have you uninstall and re-install the app? Do you have any other devices you can test the app on to see if the issue is specific to the tablet's access?

    • azrobert's avatar
      azrobert
      New Contributor
      2 years ago

      I did an uninstall, re-install, factory reset then logged into the app.

       

      I have a phone that didn’t work, but it’s basically the same as the tablet (Samsung Android 13). All my other devices are too old and not supported by the app. I have an old iPad and when I try to install the app, it says I need IOS 15. That's another problem with Cox, they require customers to own a fairly new device to be able to use the app.

      • NicholeC's avatar
        NicholeC
        Moderator
        2 years ago

        It should be 15 for IOS and 7 for Android, but Iphones that are still supported should still be able to install the latest updates. Please send us an email at cox.help@cox.com. I'd like to review the ticket and ensure they don't need any further info. Please include your name, address, and link to this thread in your email. Thank you.