The only way you can get COX attention is to file an FCC complaint, but you should keep a time and date log of every issue and your contact with COX. Our neighborhood filed about four different complaints and a special service rep was assigned within a couple of day. The problem in our neighborhood for over 12 months and still not fixed nor committed to be fixed by COX is an overly conjected node. The only fix is for for cox to invest and install the necessary infrastructure to split the node.
We continue to have numerous outages and congestion, buffering, poor performance and excessively less than the advertised download speeds.
I'm now in the process of doing this, gathering as much data as possible before filing, and also in the process of contacting a couple local legal people to see if there is any further action I can take.
