Update:
It's been over a week and still no update on the ticket that I have open with Cox. Filed an FCC complaint against Cox, and now the FCC is facilitating conversation between me and the Cox.
Internet still not fixed.
Hey Brittrice09,
I found your thread here after repeated frustrations with cox over the last year that I no longer have any faith they will address without more serious efforts.
My wife and I are located in deer valley @ 7th ave & bell and have both been working exclusively from home since the pandemic started; We have been intimately privy to the gradual degradation of our service, despite claimed upgrades and additional fees we now pay.
The symptoms are very much like yours when they happen -- robotic/murkey/cutting out voices in VOIP applications such as Microsoft Teams, Discord, etc -- webpages stalling in the middle of or before loading -- losing connection to meetings -- erratic player movement and massive ping spikes in online first person shooters (overwatch, etc). All this while connected directly to the modem to rule out any of my own hardware. Have tried other modems.
This is all very clear in pingplotter when captured at the time it is happening and generally coincides with high traffic times such as early morning and evening.
I work in tech and would be happy to capture any data you might need that would help your case.
