Hi Tjmac, I understand how frustrating it is when our tools aren't working as they should, and I apologize for the difficulty you're experiencing with the Cox Wifi Hotspot. Does CoxWifi display in your list of available networks? Select it and then select "Forget this network". Then refresh your list of available networks. Does CoxWifi still display in the list of available networks? If yes, what happens when you try to connect to it? If no, go to www.cox.com/hotspots and input your address to find the hotspot nearest you.