Forum Discussion

choprboy's avatar
choprboy
New Contributor II
4 years ago

Random drops and modem disconnects - How to get a competent response from support?

Let me start this off by saying that I am livid with Cox support and the inability to get a competent response. I am a Network Engineer with 2 decades of experience and literally spend every day conf...
Marissa_Buckway's avatar
Marissa_Buckway
New Contributor

I would like to know as well. Something needs to be done to fix this issue. 

CrystalS's avatar
CrystalS
Former Moderator
4 years ago
Hello @Marissa Buckway,

I am so very sorry to learn of your Internet troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator