Slow speeds, packet loss, Edmond Oklahoma
I’ve had cox for a while now without any issues. Recently started getting really slow speeds and disconnects. Tried chat support multiple times and they told me both times that I had something wrong ...
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fk cox
Consumer Affairs is useless also. I'll try BBB later, but I'm definitely not hopeful. Gawdamm I hate cox.
I did the FCC complaint route, you get to talk to someone higher up at corporate after that. At least I didn't feel like they were reading from a script and actually admitted to the node being the issue. Took 8 months for my node to be split. Even post split is still not 100%, get packet loss during peak times, probably was so oversubscribed needs a second split. Definitely improved, though compared to before. Unfortunately, in my area, cox is the only viable option. The phone company, centurylink, offers DSL and fiber but the fiber isn't in too many areas and DSL is worse.
The problems really got bad when they released their gigablast package without upgrading their infrastructure. I believe they did it because so many people cancelled their TV service to stream and they needed to offset that loss. However, by doing that, they taxed their network further than it was before. Maybe they didn't expect it to be so popular? Either way, docsis is a dying transmission method and it's only a matter of time before we all have fiber coming up our driveways.
- Hello,
I recommend you reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com. Please send the concern with the complete address and the primary account holder's name in the form of a private message. We will be able to assist you.
Crystal
Cox Support Forum Moderator
