Sent emails have disappeared - twice
Twice within the last 30 days, ALL of my "sent" emails have disappeared. I have taken no action to delete those messages. My Inbox seems unaffected, as all messages received that I wanted to keep a...
Forum Discussion
While I do not have an answer to your question, I have the same issue with no resolution from Cox. Did you ever end up with an answer, successfully recover your sent messages, and/or discovered how to prevent for the future?
Hello shheinlein, we have not had any recent reports of this type of error occurring. If you use a third-party client to access your email account with us. You may need to check the IMAP settings in that device. As if anything is set there. It may be deleting the emails from that folder.
Thank you DannyS! I do use Cox email through Outlook...and have been for years and years, but have never had this happen! I had not changed any settings. I checked the settings and the only one I saw was for the deleted emails folder where it would only keep them for 1 week. (I changed this to never.) I had important information and correspondence and it all disappeared from the Sent folder (anything prior to 25 Oct 2023) with no prompting on my part. I would like to have these messages recovered. Truly I changed nothing...Last Friday 3 Nov I went to access a sent email from 18 October and could not find it and discovered all my sent mail history from before 25 October had been deleted. I tried receiving assistance through the Chat option with no luck, but appreciate any help you can give!
