spam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail.
I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account.
I have h...
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also I cannot send to my cell phone at @vzwpix.com
Would you be able to take screenshots of the new spam settings vs the old settings? We might not get another chance to document the problem as more and more are migrated to the new platform. Also, have you contacted Cox about this issue?
left is old settings right is no settings.
no I haven't called cox. when the internet in my neighborhood (I just moved in to) was constantly going down I called them about 8 times had them come out and they either could not find a problem or blamed my equipment, when I replaced all my equipment and the problems still remained they still insisted there was nothing wrong. when suddenly a couple months later they did "maintenance" and the issues improved, but it still had problems. their support "techs" are useless.
I worked in IT for 22 years. I managed Exchange servers for about 200 clients. I'm tired of tech support people telling me to:
clear cookies
use different browser
reformat my computer
all the canned responses I have heard hundreds of times from bad tech support.
tired of the difficulty of getting to a tier II support person who actually can fix something.
tired of the difficulty of getting to a tier II support person who actually can fix something.
I feel your pain. The problem is Cox outsourced their email so their is no direct escalation chain. The best you can get is a ticket number as they refer it to their vendor. Thank you for the images. Now that it is documented hopefully others will come forward and voice their concerns too.
I haven't seen the new Webmail yet, so I can't comment on that. But. the old "Spam Settings" didn't really help much. All they did was provide us with three options for how we wanted to handle email that had already been flagged as spam by Proofpoint, Spamhaus or other email security companies.
- Send the email to Inbox with "-- SPAM --" added to the subject.
- Send the email to Spam folder.
- Automatically delete the email.
Selecting "Not spam' for email in the Spam folder just sends that specific email to the Inbox. Similar emails in the future would continue to be flagged as spam.
