spam filter settings missing in new webmail
the new webmail ** I never wanted or asked for churched up webmail.
I have had to setup multiple filters to block spam that (after many years of none) has started to inundate my account.
I have h...
Forum Discussion
Email that's been flagged as spam when it's received isn't typically available for filter rules. If you can verify that such an email was routed to Inbox by a user defined filter rule, please let us know.
I will. I added the rule to all of my Cox emails and will know if it works by tomorrow as I typically get a few spam emails.
Please let us know if the filter rule doesn't route spam to Inbox. Email services like Webmail don't flag email as spam. That's done by an email security company before it's received by Webmail. Email services typically don't apply filter rules to email that's been flagged as spam. It can be annoying because bypassing filter rules prevents the means to discard persistent spam automatically.
email and webmail has been up and down all morning (basically unusable), so testing it has been a problem. I see no way to create a filter to move from spam to inbox. if it wasn't that a have an unknown amount of accounts tied to my cox email account I would stop using it. 2 factor emails from some accounts have been delayed by as much as 8 hours.
I really wish they would use grey listing, or a system I once saw where a new email from someone gets temporarily blocked until they respond to a single email that ask them if they are a human.
I've tried testing my text to emails but this morning the refresh button in email does not seem to do anything.
also I got a response from cox re my unblock request:
Dear Customer,You recently contacted us about a problem with a Cox email account.Since the issue is related to webmail setting, kindly request CC agent to help you raise CUI/Residential ticket in UET portal.Regards,Email Support TeamI love when people use acronyms and expect that you know what they mean.Since the issue is related to webmail setting, kindly request CC agent to help you raise CUI/Residential ticket in UET portal.
They are basically saying email Cox at cox.help@cox.com and request for them to put in a ticket. Try forwarding the email with your account info to that email so they can see the entire conversation.
finally could test my text to email and cox (or whoever) is still routing them to the spam folder.
I posted that it unfortunately did not work, but somehow my post went missing. The filters only work on emails in the inbox as you thought.
Thanks for confirming that filter rules don't apply to email flagged as spam.
