Forum Discussion
Same problem here. Repeated dropout of internet connection. In the last 2 days I have had 7 dropouts, lasting 1-4 min
Started Unicast Maintenance Ranging - No Response received - T3 time-out - 3 outages
Unicast Ranging Received Abort Response - Re-initializing MAC 4 outages
This is occurring on a newly installed Motorola MB7621, after I was told my problem might be with my 2 yr old Netgear CM600
My logs look pretty much like those posted.
This is a relatively new problem for me. I use VOIP for phone service, and these dropouts are unacceptable, particularly given what I pay for the service
I contacted Cox by phone, and was told I should call Motorola :^(
- Dave95 years agoContributor III
See my reply above. If downstream is good but you have T3s, it's most likely a problem off of your property. Call Cox again and talk to someone else.
- suj5 years agoNew Contributor
Thanks
- bobsun5 years agoNew Contributor III
Nobody at Cox will admit to a problem. They continue to deflect the issues with references to hypothetical customer problems.
How do we get out of this loop??- Dave95 years agoContributor III
Cox has always been helpful when I called them about upstream issues. I don't know why they aren't helping you. Maybe it's your attitude, such as downvoting people who are trying to help? Good luck.
- suj5 years agoNew Contributor
Power level on my modem look good, yet get errors. Someone at Cox must know why these errors are going on.
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