Forum Discussion
I contacted Cox by phone, and was told I should call Motorola :^(
See my reply above. If downstream is good but you have T3s, it's most likely a problem off of your property. Call Cox again and talk to someone else.
- suj5 years agoNew Contributor
Thanks
- bobsun5 years agoNew Contributor III
Nobody at Cox will admit to a problem. They continue to deflect the issues with references to hypothetical customer problems.
How do we get out of this loop??- Dave95 years agoContributor III
Cox has always been helpful when I called them about upstream issues. I don't know why they aren't helping you. Maybe it's your attitude, such as downvoting people who are trying to help? Good luck.
- bobsun5 years agoNew Contributor III
They are not helping anybody. I have carefully followed all of their advice, including replacing my 2 year old modem.
I do not see explanations that continually absolve Cox of the problem as helpful, Dave. If you run a search on this issue, it is a widespread problem affecting many users. The common theme in all of the complaints is the intransigence on the cable companies to examine the possibility that the problem is with the provider. Your responses only support Cox's attitude toward the problem.
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