My monthly payment for services is not cheap however this is the 3rd straight day I've been dealing with network outages. It's been much the same for the past month. I don't understand how just about everyday around midday the service goes out.
Hi Brennanv, I understand your concerns regarding intermittent service issues. I value your business and want to provide you with reliable service. My kids and I depend on the internet for work and school, and I imagine that your family has similar needs. I can help! I'd like to take a closer look at your connectivity issues to see if these are individual issues or perhaps part of an area outage. So that I can further assist you, please email my team at cox.help@cox.com. I'll get to the bottom of this for you!
Moved from WI this summer to a Scottsdale community that is only set up for Cox. Inquired with other providers, including AT&T Air, but Cox is my only option. I asked Cox customer service if changing to a more expensive plan would help avoid the daily outages but they explained that and outage is an outage, regardless of plan. It is a helpless feeling that my only provider option does not provide a consistent or quality service. I feel your pain.
bca421
Hi, I'm so sorry to hear that you've been having so much trouble with our services. That's not what I like to hear. Please send an email to cox.help@cox.com and include your full name, address and a link to this forums post. I want to look into this for you.
Stephanie S.
Cox Forums Support Moderator
