Terrible email 'service'
This evening my Thunderbird client stopped being able to send or receive mail. At first it was just sending - I got an error message that the imap server was down. Now nothing. I tried sending fro...
Forum Discussion
To cable and high speed internet businesses like Cox, who do not have to compete for our business, our experience with them is irrelevant. It does indeed have to stop but for that to happen the market absolutely needs to be changed to allow for real competition. Until then cable giants will be free to be openly contemptuous of their individual customers and their concerns.
My point was that after 20+ years you would think the email service would be "World Class". Wrong.
The only real motivation for any service to meet higher standards is an incentive via competition. For cable companies there's very little real risk to lose customers so no motivation to render competent customer service, improve the product, or keep pricing down.
- Cox Webmail was down for maintenance on October 11, 2018, from 2am to 7am. Since this maintenance completed, some customers have reported an orange error message stating "Server Unreachable" briefly displayed at the bottom of the Inbox window before the Inbox loads. Our Email support team is engaged and working to resolve this issue. Despite the error, most customers are able to view, send, and receive Webmail. Are you able to send and receive email using Thunderbird now? -Becky, Cox Support Forums Moderator
Becky... I do not use "Webmail" ~ it is a horrible product. I ONLY use it in emergencies.
Yes, Thunderbird "seems" to be working now. I will report if we still see the LONG delays when going from one email to the next in Thunderbird.
(I do though appreciate you giving updates/feeedback/suggestions in this forum)
Agreed that webmail is absolutely atrocious... particularly regarding speed. Another pet peeve of mine was highlighted with the "down for maintenance" end of the equation where a presumably planned outage was NOT communicated to customers but I've already gotten my answer to that in another discussion: "privileged information".
What utter contempt for the paying customer inherent in such a policy where there's presumably zero effort to provide any heads-up in order to save aggravation with people like Becky, who are most likely doing all they can to help us but are likely left in the dark themselves.
Cox policy has been formulated by people enjoying a market environment that insulates them from being accountable to customers in favor of dealing with whomever grants them exclusive access to an area. Until that can be changed we will be forever dealing with issues like this.
