Forum Discussion

matthew2's avatar
matthew2
New Contributor
5 months ago

Terrible service

Signed up with cox for the first time, tech had to lay a new line through my yard and my neighbors,  was told it would be buried in 4 weeks. 3 months later I call in to see why it hasn't been buried yet and was told by the call center to pretty much figure it out myself. Another 3 months go by and my neighbor runs the line over with the mower so I have no internet. I work from home so I lost a day , contacted the call center again they said no one was available tile Friday afternoon,  when no one showed I called back in and found out no appt was ever made. Worst call center that I have ever encountered,  time to switch companies. 

  • RaquelD's avatar
    RaquelD
    Moderator
    5 months ago

    Hello. I apologize that you had such an experience and no resolution. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. You can also reach us on Twitter/X at CoxHelp or visit our Facebook page. Thank you.