Tired of outages
I'm tired of service interruptions without compensation. If service continually is unavailable, what am I paying for? No technical support during event and no compensation for inconvenience. This is...
Forum Discussion
Hi there. My name is Allison, and I will be assisting you while Julian is away. We value your business and sincerely apologize for the interruptions. I'm here to help. You can email us at coxhelp@cox.com.
Thanks, Allison. I don't want to post my address and PIN here, so I'll send an email to coxhelp. We are currently down AGAIN (3rd day in a row, not to mention the 24 hour outage earlier in the week and the numerous short outages in the prior few weeks).
Hello rshilsto,
I am sorry about that. We certainly do not want you to post any personal information here. I have edited our message to reflect sending the email through email. I am so sorry that you are experiencing trouble currently. We are happy to help review the account to see what's going and check for credits due to the service trouble.
