What am I even paying for?
Why am I paying over $100/mo for internet that doesn't work half the time? There's a 50/50 chance that when I get home each day that my wifi is down. My entire house is full of smart applications th...
Forum Discussion
huntybunty, I am truly sorry you feel this way about our service. We are absolutely here to assist you with these types of issues. Please send us an email at cox.help@cox.com with your full name and complete address to get started. Thank you.
Thank you so much for the response, Heather! Are you telling me that if I send you an email that my region won't get outages any more? I didn't realize that just sending an email would fix such a widespread and significant problem. I'll get right on that. Incredible.
Hello huntybunty, we would be happy to review the account for you. Determine if an areawide concern is evident, or if a concern is found while testing your equipment to see if a visit would be needed to help address concerns. If needed, please contact us directly anytime for assistance. We are always happy to help.
