Forum Discussion

postwarpond's avatar
postwarpond
New Contributor
3 years ago

When will node get split? No internet/phone

Internet down and phone down this morning after weeks of packet loss. Tech showed node was at 97%, so I’m sure with everyone home for the holidays it’s completely overloaded. No date on when they would split the node. I can’t work, can’t watch movies, can’t make calls from my home phone. 

Overloaded circuit no internet no phone
  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    Hi Postwarpond,

    I can certainly understand your concern and we would be happy to look into that for you. To do that, we ask that you send us an email at cox.help@cox.com with your service address and a link to this forum thread.

    David
    Cox Support Forum Moderator