Who can I email?
Who can I email feedback to regarding poor quality service from online chat? Also, why is it so hard to locate a customer service phone number?
Forum Discussion
cox.help@cox.com is the email. It's in the Welcome sticky but you are right, they should put it in the right hand column.
Here is the number I got when clicking on "Give us a call"
1-702-383-4000
Account Services & Billing
Monday - Friday, 8 am - 6 pm
Saturday, Closed
Sunday, Closed
Retention
Monday - Friday, 8 am - 9 pm
Saturday, 9 am - 6 pm
Tech support hours
24 hours a day, 7 days a week
