Thank you very much for the quick reply. I will send an email to Cox support as you suggest to explore options. It sounds like you’re suggesting to stay wired to get the most reliable connection which makes sense.
My interest in fiber came about from an email I received last month from Cox about my 300/30 plan being retired. I had the option of doing nothing and going to 500/10 or calling Cox to replace my Docsis 3.0 Panoramic modem/router to stay on the 300/30 plan. When I called Cox to replace my existing modem I was told I couldn’t replace it and I would have to go to fiber unless I wanted to get bumped down to 150/10 on coax. Since that sort of contradicted the email I called back to speak with another support person. I got another set of options completely different from the first support agent. I proceeded to call back a few more times over the course of the week and continued to get different explanations and suggestions. While everyone was very nice, I was left a bit confused about what I should do. One common theme was that since my neighborhood was marked as “fiber” by Cox my options might be different than other customers. One support person told me very confidently that if my existing 3.0 Panoramic modem/router ever needed replacement I would be forced to migrate to fiber at that time. To be honest that is why I thought it made sense to migrate to fiber. I didn’t want my work connection to ever be down several days while I was waiting to get fiber installed should my existing equipment ever fail. I’ve since learned that support person was not providing me accurate information. I’ve also learned that I probably could have upgraded my modem to Docsis 3.1 by purchasing one myself. It’s my understanding that given my neighborhood I cannot rent a Docsis 3.1 modem from Cox. That would have allowed me to stay on the 300/30 plan which is what I really wanted to do in the first place. My overall impression is that Cox has different policies for different regions and neighborhoods as technology changes. So I get that options for one customer may not be the same for another customer. Unfortunately though getting bad information can lead to bad decisions by a customer which is my main feedback here.
