Call history in phone tools
My call history in phone tools hasn't worked for about a month now and I'm given all different responses from Cox reps from they've opened a ticket & are escalating the problem & are working on it to...
Forum Discussion
I used the Cox Connect app for checking my call history. Even though the time stamps were off (I don't know which time zone they use), I could at least see the history. Today, when I tried to use Phone Tools in the Cox Connect app to check my call history or change my phone settings (e.g., call forwarding), it sent me to a web page where it asked me to log in.
If I have to go to a web page, I might as well do it directly. So I deleted the app as phone tools were the only use I had for it.
Oh, and I did log in to the web page the app sent me to . It had my incorrect ZIP Code, and said "we do not offer service in your zip code [sic]. " So the app is worse than useless if all it's going to do is send me to a wrong link.
Since customers can no longer send emails or fill out forms to provide feedback, I called Cox. The rep said he is no longer able to send feedback to Cox either.
Maybe I'll write a letter.
- Hi Kedavis, can you please go to phonetools.cox.com, and see if the call history displays on the website? Cox is currently in the process of migrating customers to a newer phone platform. Soon, you will be able to access the Cox Voice Everywhere app, http://bit.ly/2KPDBWQ. If you have any additional questions or concerns, please don't hesitate to include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
