Call history log not working
I can’t access my call history log on the cox website or on the cox connect app.
Can you put in a ticket with tech support? Thanks.
Forum Discussion
Hi Rosebud84, log into http://phonetools.cox.com and make sure Call History is enabled. When did Call History last capture call information? -Becky, Cox Support Forums Moderator
Yesterday, at 4:04pm. Phone tools on website seems to be working now, but calls don’t load on the app.
I prefer using the app. I get a spinning circle and the forever “loading”. Then it says error code 1000.
- Hi Rosebud84, what version of the app are you using? Go to Settings/About This App to get the version number. -Becky, Cox Support Forums Moderator
2.31.0
- Hi Rosebud84, that is the most recent version. Have you tried uninstalling and reinstalling the app? -Becky, Cox Support Forums Moderator
Becky, yes I have deleted the app, restarted my iPad, (multiple times) then reinstalled the app. It seems to load calls history intermittently. It was fine yesterday, but I went on it today and calls would not load🙁
The problem is on Cox's (or third party's) end and not on the user. I've had the same issues over the past couple days... Cox.s web page for Voice Tools loads fine, it's the actual data; call history, etc. that hangs.
