Forum Discussion
My call history stopped working in late August but the last time I downloaded my call history was 8/1/2022. The last call downloaded was 8/1/2022 at 7:18 am PDT. I am missing 90 days of calls on my cumulative spreadsheet and at the end of this month (November) it will be 120 days and Cox will start dropping calls from the call history (it only goes back 120 days) and they will be lost to me forever. Cox hasn't provided any details about what is causing the problem, but if they can convert my call history to a CSV file and send it to me I can strip out the calls needed to get current and the 120 day issue will be pushed further out. I'm desperate.
If a corrupted call entry is causing the error, "Call history" might start working again when the corrupted entry is dropped after 120 days of availability expires. That would require the back-end process that deletes expired entries to function properly. But, an error would affect Cox's processing, so error resolution would be a priority. You would lose some data, but your Call history should work going forward for calls that occurred after the corrupted entry. If this is the case, Cox wouldn't tell you to wait 3-4 months, but they would probably have reason to believe the error will correct itself... eventually.
The web page displaying call history fails because it uses a collection that includes the corrupted data even if your days criteria is limited to calls after the date of the error.
- MasterMyDomain2 years agoContributor
Thanks
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