Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
My call history stopped working in late August but the last time I downloaded my call history was 8/1/2022. The last call downloaded was 8/1/2022 at 7:18 am PDT. I am missing 90 days of calls on my cumulative spreadsheet and at the end of this month (November) it will be 120 days and Cox will start dropping calls from the call history (it only goes back 120 days) and they will be lost to me forever. Cox hasn't provided any details about what is causing the problem, but if they can convert my call history to a CSV file and send it to me I can strip out the calls needed to get current and the 120 day issue will be pushed further out. I'm desperate.
Hello MasterMyDomain,
I understand that you are pretty anxious to have this problem with the call history resolved. As are we. We are working to get this issue resolved for you as soon as possible. I apologize for the delay.
Tiffany R.
Cox Support Forum Moderator
I understand that you are pretty anxious to have this problem with the call history resolved. As are we. We are working to get this issue resolved for you as soon as possible. I apologize for the delay.
Tiffany R.
Cox Support Forum Moderator
