Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
A few days ago, I don't know the exact day because my call history hasn't worked since August, I called the Cox help line to follow-up on the ticket number that was issued many moons ago to fix my call history. He said the file was very large but not much recently and would follow up and have someone call me or email me with an update. Guess what. No calls, no emails. Of course if they called and didn't leave a message I wouldn't know about it because my call history doesn't work. And for awhile I wasn't receiving the emails they said they sent even though no other emails failed to arrive, even ones from other Cox departments. Next week calls will start dropping off the history and will be lost forever because the last time I did a download was August 1 and the 120th day since my last download will be December 1. I'm only one customer so I guess Cox doesn't care about one little old malcontent, but over 5000 have looked at this topic on the Forum. If I owned a business I wouldn't want 5000 customers to know I can't or won't fix problems.
Hello MasterMyDomain,
I want to thank you for your extreme patience with this Cox History Issue. Please know that we are still working on this. The issue has moved away from the ticket that was originally created and the Phone Tools team and I have been in constant contact through an email chain. We are waiting on a release of an update that we are confident will resolve the issue that you are experiencing. I am still waiting on a timeline for when the release will happen. As soon as I know more, I will let you know.
Tiffany R.
Cox Support Forum Moderator
I want to thank you for your extreme patience with this Cox History Issue. Please know that we are still working on this. The issue has moved away from the ticket that was originally created and the Phone Tools team and I have been in constant contact through an email chain. We are waiting on a release of an update that we are confident will resolve the issue that you are experiencing. I am still waiting on a timeline for when the release will happen. As soon as I know more, I will let you know.
Tiffany R.
Cox Support Forum Moderator
Hi, TiffanyR. I have no doubt that you've had a number of email exchanges with your provider about this issue. I'm just a little suspicious that the timing of the "update" will be whenever the corrupted data that caused the issue is deleted (because it exceeded the 120 days limit). If it starts working, they may tell you they fixed it when it possibly fixed itself, without your provider doing anything.
I doubt they are putting that much effort into it. And if hoping doesn't work what's next, keeping me in their thoughts?
