Forum Discussion
TiffanyR
Former Moderator
Hello MasterMyDomain,
I want to thank you for your extreme patience with this Cox History Issue. Please know that we are still working on this. The issue has moved away from the ticket that was originally created and the Phone Tools team and I have been in constant contact through an email chain. We are waiting on a release of an update that we are confident will resolve the issue that you are experiencing. I am still waiting on a timeline for when the release will happen. As soon as I know more, I will let you know.
Tiffany R.
Cox Support Forum Moderator
I want to thank you for your extreme patience with this Cox History Issue. Please know that we are still working on this. The issue has moved away from the ticket that was originally created and the Phone Tools team and I have been in constant contact through an email chain. We are waiting on a release of an update that we are confident will resolve the issue that you are experiencing. I am still waiting on a timeline for when the release will happen. As soon as I know more, I will let you know.
Tiffany R.
Cox Support Forum Moderator
CurtB
2 years agoValued Contributor III
Hi, TiffanyR. I have no doubt that you've had a number of email exchanges with your provider about this issue. I'm just a little suspicious that the timing of the "update" will be whenever the corrupted data that caused the issue is deleted (because it exceeded the 120 days limit). If it starts working, they may tell you they fixed it when it possibly fixed itself, without your provider doing anything.
- MasterMyDomain2 years agoContributor
I doubt they are putting that much effort into it. And if hoping doesn't work what's next, keeping me in their thoughts?
Related Content
- 11 years ago
- 6 months ago
- 7 years ago
- 10 years ago
- 11 years ago