Call History Not Working
Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox w...
Forum Discussion
It's been 120 days since the last download of my call history which means that calls that are 120 days old are now dropping off the history and will be lost forever. My call history hasn't worked for 100 days despite Forum postings, emails, live chats, and phone calls to Cox. Lots of apologies, no results. Has anyone been fired? Probably not. I imagine everyone sitting in the coffee room sipping their lattes and laughing about it. I promised myself to never go back to AT&T, but all options are back on the table, including TV. My big, outdoor antenna brings in stations from San Diego and Los Angeles and I can record them in HD and not worry about losing them if the DVR breaks. No extra charge for the TVs in other rooms. They all connect to the antenna too.
- Hello MasterMyDomain,
I completely understand your frustrations with how long this has taken. We are still working to make the fix that will allow you to have access to the call history again. I am sorry that this has taken so long. We are thoroughly testing the fix to ensure that it will not cause any other issues that might be more devastating to your service. Please know that we have not forgotten about you. I continue to check the status of the escalation every day that I work. Again, I am truly sorry for the delay.
Tiffany R.
Cox Support Forum ModeratorTiffany, is the situation outsourced to a vendor like my lost posts? If so, what is wrong with your vendors? Are they outsourced over seas or something? Do we need to get a shocky monkey?
- Hello WiderMouthOpen,
We are waiting for a fix to be approved. Once it is, it will be pushed to all of our Phone Tool users, even though this issue is not affecting all users. We want to ensure that the fix is thoroughly tested to ensure that it does not cause any other issues and that it completely resolves the issue that MasterMyDomain is experiencing.
Tiffany R.
Cox Support Forum Moderator
