Forum Discussion
TiffanyR
Former Moderator
Hello MasterMyDomain,
I completely understand your frustrations with how long this has taken. We are still working to make the fix that will allow you to have access to the call history again. I am sorry that this has taken so long. We are thoroughly testing the fix to ensure that it will not cause any other issues that might be more devastating to your service. Please know that we have not forgotten about you. I continue to check the status of the escalation every day that I work. Again, I am truly sorry for the delay.
Tiffany R.
Cox Support Forum Moderator
I completely understand your frustrations with how long this has taken. We are still working to make the fix that will allow you to have access to the call history again. I am sorry that this has taken so long. We are thoroughly testing the fix to ensure that it will not cause any other issues that might be more devastating to your service. Please know that we have not forgotten about you. I continue to check the status of the escalation every day that I work. Again, I am truly sorry for the delay.
Tiffany R.
Cox Support Forum Moderator
WiderMouthOpen
2 years agoEsteemed Contributor
Tiffany, is the situation outsourced to a vendor like my lost posts? If so, what is wrong with your vendors? Are they outsourced over seas or something? Do we need to get a shocky monkey?
- TiffanyR2 years agoFormer ModeratorHello WiderMouthOpen,
We are waiting for a fix to be approved. Once it is, it will be pushed to all of our Phone Tool users, even though this issue is not affecting all users. We want to ensure that the fix is thoroughly tested to ensure that it does not cause any other issues and that it completely resolves the issue that MasterMyDomain is experiencing.
Tiffany R.
Cox Support Forum Moderator- MasterMyDomain2 years agoContributor
I hope the fix includes increasing the 120 day cutoff to 180 days so that I don't lose any data.
- TiffanyR2 years agoFormer ModeratorHello MasterMyDomain,
I have reached out to the team that this has been escalated to, to see if you will be able to access the call history past 120 days.
Tiffany R.
Cox Support Forum Moderator
Related Content
- 11 years ago
- 6 months ago
- 7 years ago
- 10 years ago
- 11 years ago