Call history stopped working a week ago, .""We are currently experiencing technical difficulties...." then "Error while fetching call records" Five days ago Tiffany told me to send an email to Cox which I did but they did not respond. Four days ago I did a Chat and they said it was a nationwide problem and would be fixed by Friday - - yesterday. Still not fixed. This has been a recurring problem for 7 years.
Here's a thought. Call History stopped working right after a few days when users could not get into phone tools because of buffering. This was after Aug 15 or so. Starting with the buffering issue I could not add new addresses because I needed call history to do that. I do this for every new number that appears on the call history. The reason this may be a clue is that sometimes I accidentally type an illegal special character in the contact's name (I don't remember which ones do not work, possibly # or $). But the error message is always "We are having technical difficulties" rather than "Illegal Character". This used to cause me to wait a day or two before trying again. Then it dawned on me it might be a special character of some sort, and sure enough, when I left it out the new address would be accepted in the normal way. Perhaps during the buffering problem and the days following it when call history was a national problem, some machine language got thrown into the Caller ID that is initially posted by the software into the name fields of the call history record. Tech support should be able to do a search of all calls posted to my call history after Aug. 15 to see if any of them contain machine characters or illegal special characters in the first and last name of the Caller ID. Strip them out and see if call history then works. These calls would not yet be in my address book because they have to be manually added to it.
Hope this helps.
Is the domain @cox.com or is @mc.cox.com also considered a separrate domain. I'm not receiving from the former but am receiving from the latter.
Due to acquisitions, mergers, and other corporate shenanigans it's not clear who does what at AT&T, SBCGlobal, Yahoo, or some undisclosed entity . The web site I log in from is "Currently from AT&T | Yahoo !" Someone in that menage a trois may have an answer so I decided to start at the bottom and work my up to the level of incompetence.
AT&T has their own email system at ATT.com which is different from SBCGlobal.net.
Okay, you know more about SBCGlobal and AT&T than I do. But I think you're limiting the number of views you'll get because there are a lot more AT&T customers than there are people with an SBCGlobal email address.
Cox.com and mc.cox.com are two separate domains. Everthing to the right of the "@" is a domain.
I checked out your post in the AT&T Forum and it was edited to remove all references to cox.help@cox.com. I see 10 views and at least one of those was me. There's been 1 response and it was from the moderator who moved your post to the Email forum. There are 2 followers. Maybe you have a couple of fans.
Someone posted the following on the AT&T forum today regarding the huge amounts of spam being received that suddenly ended for some users (like me) on 8/27/2022.
“…some of the obvious spam going to spam and others still not. My self made filters are not working, so this means that mail that Yahoo is identifying as spam and I tell them it is not, does not work.”
This user is blaming his problem on Yahoo, but I do know users of regular free Yahoo that is not affiliated with AT&T who are still receiving masses amounts of spam that started years before it happened to me on SBCGlobal. Mine started suddenly several months ago in 2022 and ended just as suddenly on 8/27/2022. Note, though, that the Cox Help Desk emails that I did not receive were sent several days before that.
I'm still curious about that email you received from Cox.
A web search of "Cox <no-reply@mc.cox.com>" displays a number of discussions about fake Cox emails. Have you received other Cox email from that email address?
Have you ever received Cox email from an account with a @cox.com email address? If yes, have you received one from that domain since you received the recent email regarding your bill?
The bill from Cox has www.cox.com at top, but below that is the "Your bill is available" subject and below it From: Cox Communications (mynotifications@cox.com). When you print the email, the top part with www.cox.com in it doesn't print.
The reminder that your bill is due in 7 days is from Cox (no-reply@mc.cox.com)
After Cox finished a scheduled shutdown the email they sent was from Cox (residential@em.cox.com)
Wildfires and connectivity: How to Prepare was from Cox (residential@service.cox.com)
All of them were sent to my email address that is failing to receive emails sent by Cox tech support (or whoever it is that replies to my email to cox.help@cox.com.
It appears that part of the email you received originated from mynotifications@cox.com. But, none of the emails you mentioned were sent directly to you from a @cox.com email account. That could be an indication you are blocking email from that domain. Or, you may have malware that's blocking @cox.com email.
Edit: Sometimes I get really annoyed with the Forum's text formatter.
There was a post yesterday about a possible fake address from Cox but it appears Cox "partners" with merchants using this structure of sub-domains: mc.cox.com or em.cox.com.
It's one thing to be suspicious of fake addresses, but Cox is issuing them to merchant like candy.
@Becky said "we do partner with a marketing team that occasionally sends emails from Cox" which would indicate the email could be legitimate. The OP's post of the email said:
"Your Cox bill for your Home Services is due in 7 days"
This sounds like the email OP received wasn't actually from Cox, but was from a merchant for some type of one time "Home Services" external to Cox.
Have you done anything to rule out an authentication issue like clearing cox.com cookies to force re-authentuction with your Cox credentials? It may not help, but it can't hurt.
I've cleared cookies a couple of times. My guess is that's what the missing emails suggested .
I sent another email, printed below but before I could post it here they called me (Tiffany I think). They have submitted a ticket, asked for a bunch of information, and will both call and email when they have info. I take back all my bad thoughts.
Here's the 4th email I sent 9/1/2022 1:47 pm PDT:
For the most part, I've had a successful outcome when working with Cox Social Media Support. But, ask for the ticket number. It will help with future communication with Cox. Well, it would if you could actually receive an email from them.
OP has no credentials for Cox email. OP only logs into Cox account to check Call History. I hate to say this but I just checked, and my Call History works flawlessly. Does yours?
The credentials he uses to sign into his Cox account in order to view call history are the ones to which I was referring. He has never had a Cox email account. My Call History failed a couple of times a few years back, but has worked fine during the recent issues people have reported
As you correctly stated in a previous post, call history is retained. But, for some reason, it's just not currently available for the OP to view. One possible reason could be an authentication issue with Call History. Clearing his cox.com cookies to force re-authenticating with his Cox credentials might cause a reset. But, even if it doesn't fix his issue, he would be no worse off than he is now.
becky, where do your Non-Delivery Reports for email go...to the Help Desk account?
I'm thinking because SBCGlobal has such a convoluted history of mergers and selling, the Internal Cox DNS may not have a Mail Record for SBCGlobal. Your contractor for Webmail probably does but not your "in-house" DNS.
Do you normally use Webmail at work? If not, could you try logging into your Webmail to send the OP a test message?
Good questions & suggestions. Way above my pay grade. My sister's cable company discontinued their email service and it was a nightmare for her to move everything to Gmail.
Just so nobody is confused about SBCGlobal, AT&T and Yahoo. Back in the day, SBCGlobal was an Internet provider but after rebranding, mergers and selling to other companies, there is no more SBCGlobal.net.
However, its users can still use their defunct email accounts by logging in through special AT&T or Yahoo portals...which were part of said mergers and selling.
For example, if Cox finally terminates all email service, its current contractor may allow us to continue using our email addresses with the Cox domain. Then it would probably become Cox Email Service "Currently from [whomever the contractor]."
