Call history
What is going on with the call history? Calls don’t show up for hours & then appear 8-10 times at the same time.
Forum Discussion
From Call History to Caller ID on TV, what's going on with all of Cox phone service? It's all glitchy.
For example, I got a call the other day. My phone rang, my call blocker intercepted and Caller ID worked on both devices. All was almost well. The only glitch was Caller ID on TV did not display the call. Meh...oh well...been there done that...sometimes it works; most times it doesn't...glitchiness is the only consistency with Cox...etc.
However, about 10 minutes later, the Caller ID on TV displayed the call. It wasn't a second call from the same number...it was the same call finally displaying on my TV 10 minutes later. Your awful commercials don't mention that.
I guess I shouldn't complain because, technically, it worked. I only wish Cox' Caller ID on TV worked at the time of the call.
- Hello Bruce. The delay you speak of is not normal. Are you experiencing this with all cable boxes in the home or just one? Also, please power cycle the cable box and let us know if there is any change. Thanks. Allan -Cox Support Forums Moderator.
The delay I spoke of is not normal.
I only have one cable box.
I did a System Refresh before the 10-minute delayed Caller ID on TV due to a prior problem.
Prior Problem: My cable box was sluggishly responding to inputs from my remote control. The sluggishness felt like I was doing a Remote Procedure Call on a computer.
I used the Help menu on the Contour box (A) and under the Troubleshooting options, I clicked the System Refresh service.
The Refresh did not help; however, the sluggishness eventually cleared after a couple days. After the sluggishness cleared, I got the 10-minute Caller ID on TV problem.
Coincidentally, today, Contour is sluggish again.
- Hello Bruce. That sounds like there could be a signal or box issue. I recommend swapping the box at the nearest Cox retail store or having a tech to come out and take a look. If you would like for us to send out a tech, please send us an email to cox.help@cox.com and we will schedule the appointment for you. Thanks. -Allan Cox Support Forums Moderator.
