Becky - No. I feel like I need to do more troubleshooting to get more data on this before I try to present the problem. I have not been able to duplicate the problem onsite - to my own cell phone - and I can't answer questions like does it happen on all three lines? does it happen only on calls to specific areas or numbers? does it happen on international calls?
I know that if I ask a tech to come out with the current problem description he's not going to know where to look. There is no indication that signal strength is an issue - all other call operations seem normal. The problem can't be duplicated locally so what do I show the tech to guide his investigation when I can't duplicate the problem?
Can I even duplicate this to the same numbers again? The calls were business calls made by my wife and I'm waiting because she routinely speaks to these folks every day.
