Forum Discussion

chapii's avatar
chapii
New Contributor II
6 years ago

Can I change voicemail to start with the message instead of the envelope information?

I don't often need to hear when a voicemail was received, nor the number that left the message.  I would like to get straight to the message and then request envelope info if necessary.

Can I make such a change?  If I can't then can the support person do so?

Thanks.

  • LisaH's avatar
    LisaH
    6 years ago
    Hi Chapii. At this time, there is no way to change this. We can certainly submit your suggestion to the appropriate department. Thanks, Lisa - Cox Suppport Forums Moderator
  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Chapii. At this time, there is no way to change this. We can certainly submit your suggestion to the appropriate department. Thanks, Lisa - Cox Suppport Forums Moderator
    • chapii's avatar
      chapii
      New Contributor II
      6 years ago

      Hi All, I've devised a way to skip the envelope info:

      Press 1 to listen to your voicemail

      As the system starts speaking, press 1 again and the system proceeds to play the actual message.

    • chapii's avatar
      chapii
      New Contributor II
      6 years ago

      Thanks, Lisa.  Yes please do suggest that option.

      • Becky's avatar
        Becky
        Moderator
        6 years ago
        Hi Chapii, thanks for taking the time to post! I've submitted your feedback to our product managers for future update consideration. -Becky, Cox Support Forums Moderator