Cannot be heard by callers
Inbound callers cannot hear us talking after we answer!
While talking to other caller suddenly cannot hear us any longer.
Outbound calls are completed but we cannot be heard.
The problem is intermittent.
Thanks.
Cox replaced to telephone modem and it worked for a few days.
Today callers could not hear us.
it is intermittent and very frustrating.
I would like to find a different solution for our home telephone service.
Chuck
- same thing is happening to other callers.I need to get this corrected or i will be forced to change telephone services.Thanks, ChuckIs there a Moderator online?
The problem is intermittent!
The modem is in the back of the house.
impractical to plug directly into modem and wait for a call to fail.it happened again this morning.
with another Cox Phone customer!Is this happening to anyone else?
is tech support reporting this as an issue?Thanks, Chuck
I was having the same problem. I called Cox and had them reset the modem from their end. The system seems to be working now. If the problem continues, I will call them back and they will send a technician.
Hi Kevin,
This is really frustrating. The problem now ONLY happens between 2 COX telephone callers.
My wife and her sister (we both have COX telephone) talk 5 times a day or more.
The problem happens when they talk to each other on COX!!!
All other calls to either service are okay!
My wife's sister called COX support and they told her there was something wrong with our cabling!
COX technicians have been out here twice and checked the cabling and replaced the telephone modem and the same thing keeps happening!
COX to COX is the problem!How can we get this addressed and fixed?
- Hi Chuckdow, your telephone modem is not reporting any signal levels to us at the moment, which is quite concerning. Please reach out to us at cox.help@cox.com, Twitter or Facebook. I believe sending out another service technician might be the best course of action. -Kevin M. Cox Support Forum Moderator
