Forum Discussion

JESinFC's avatar
JESinFC
New Contributor II
11 months ago

Cox Voice Phone Audio Issues on Calls

I see a few old threads on this issue, but they are a few years old, so starting a fresh one. Over the last few months callers have complained that their audio on calls is very choppy and they can't...
  • JESinFC's avatar
    JESinFC
    11 months ago

    Thank you for following up with me. Just wanted to say for those that read this thread that the problem was in fact an issue in the Cox system, not anything at my house. As of today, according to callers, the sound quality is great and the issue is, for now, resolved.  Thanks Again!

    Jim

JESinFC's avatar
JESinFC
New Contributor II

Mark,

Tech visited today. Checked network signal levels at Gateway. He inspected incoming wiring and equipment at rear of house.  All was good.  He called my phone # from his cell and heard the choppy audio immediately.  We retested with several different phones connected to the gateway. Same result on all.  So he swapped out the gateway.  We retested the calls and there was no change.  He scratched his head and then decided the problem has to be farther upstream from my property. He plans to escalate it up the chain.  The saga continues. 🤔

JulianN's avatar
JulianN
Moderator
11 months ago

Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!

  • JESinFC's avatar
    JESinFC
    New Contributor II
    11 months ago

    Info emailed as requested. Thanks

    • TiffanyR's avatar
      TiffanyR
      Former Moderator
      11 months ago

      Hello JESinFC, 

      Thank you so much! We look forward to working with you and finding a resolution. 

       

      • JESinFC's avatar
        JESinFC
        New Contributor II
        11 months ago

        Thank you for following up with me. Just wanted to say for those that read this thread that the problem was in fact an issue in the Cox system, not anything at my house. As of today, according to callers, the sound quality is great and the issue is, for now, resolved.  Thanks Again!

        Jim