Forum Discussion

rpopil's avatar
rpopil
New Contributor
5 years ago

Federal Universal Service Fund charge

Under phone charges, Federal Universal Service Fund charge went from $1.49 last month to $22.19 this month! Why?

  • MaryF's avatar
    MaryF
    Former Moderator
    5 years ago
    Hi Rpopil,

    The purpose of the Cox Phone Forum is to allow customers to discuss technical topics related to residential Cox Digital Telephone services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.

    Mary
    Cox Support Forums Moderator
    • rl723's avatar
      rl723
      New Contributor
      5 years ago

      Okay then...As another customer, I'd like to know. Why did Federal Universal Fund Charges go from $1.49 to $22.19?!

      • ChrisL's avatar
        ChrisL
        Former Moderator
        5 years ago
        Universal Service Fees are mandated by the Federal Government and assessed under rules developed by the FCC to support universal service for schools, libraries, and rural health care facilities. It is calculated as a percentage of your total monthly long distance charges.

        You can also visit https://bit.ly/3gEa0LB for more information regarding the Universal Service fund.

        -Chris