Most of those services are accessed by dialing a code.which will be mostly in the link in Becky's response. This migration to Nomore Robo appears to be a poorly thought out thing, more of a field trial where they seem to be letting the customers do the troubleshooting. Not the way I did system cutovers for several years. It wa great, sitting in the customer's switch room on the Monday after a cutover or upgrade bored. It would appear their techs only know what they know about their switching platform, and have little flexibility or experience with different technologies.