How do you get Nomorobo installed on phone
I cannot get Nomorobo to install on my account. Cannot figure out where the problem is.
Forum Discussion
Hello Gregj83, darkhorse and others, it has been over two months and my nomo robo for my land line, still does not work. I have followed all suggested URL, in messages replied too. Nomorobo help desk, cox customer service tech, they were suppose to have submitted a trouble ticket no replies since, I have had the same problems and results as darkhorse and others. You are wasting your time and resources, all you are going to get is the runaround, very frustrating. Caller ID does not work, Time stamp and date is not correct, you can set and next call it is wrong again, My wife thinks she needs a land line, If I can convince her we do not need a land line anymore, I am going to cancel my phone service period. If the service had any intentions of solving the problem, looks like they would solve it or just tell me they cannot make it work, Sorry for the rant, But enough is enough.
ice
Even if Nomo did work, it wouldn't work. Scammers are spoofing numbers only once. After their first batch of calls, they'll move on to another spoof. By the time a subscriber reports the number to Nomo, Nomo would be blocking a ghost. There are 10 billion numbers to spoof and Nomo maintains a list of what...2 million? The one-and-done numbers have defeated Nomo.
Bruce, Thank You for the reply, It still looks like Cox would let me know something in regards to we are going to solve your problem, or the problem cannot be solved sorry, something, How about telling me why caller ID and time stamp is not working. at least I could get a look at the number that is calling to know where to answer it or not to some extent it would help. May be I need an later date phone modem, the one I am using is from several years ago, If so why do they not tell me so ? ?? Again Thank You for your interest, you are appreciated.
Do you have one of the newer telephone modems...aka eMTA?
Tell us the makes and models of your equipment for Internet and phone service.
Bruce, The phone modem is ARRIS Model: TM502G/CX-8721126 p/n TM02DH1G5 s/n: 76RBMV487267596 , The internet Modem is ARRIS Toushstone CM8200A p/n : TC00DAD38200A2CX0 s/n: 84E2P7333600567 DOCSIS 3.1, I own the internet modem, The phone modem / internet modem was the first one used from cox when I Subscribed for the internet and phone service. I now use a cable split-er from the line in to the internet modem and phone modem. Thank You.
- Hi rhol495. You will need to upgrade your eMta. You can either swap it out at the local Solutions Store or we can schedule a service call. If you need a service call, please email us this link along with your complete address and name on the account. Thanks, Lisa - Cox Support Forums Moderator
Thanks for researching the model numbers.
FYI, RHoL...you will need a tech to rewire your demarc from circuit-switching to packet-switching. Although a self-install may be easier for you, you'll still need a tech at your house. Just something to consider.
