I can hear them, but they can't hear me
Since last week, when I call someone, I can hear them, but they can't hear me. Previously, everything was working fine.
Have already had 2 chat sessions and rebooted/reset the modem with no luck.
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Forum Discussion
Hi Twit,
Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.
Maria L.
Cox Support Forum Moderator
Thanks for reaching out to us through Cox Forums. We can certainly investigate this issue. I understand that we’ve reset the modem, have you connected your phone directly into the back of the modem to test the line? If there is still an issue with being heard with a direct connection to the modem, we may need to schedule a technician to further investigate the issue.
Maria L.
Cox Support Forum Moderator
I have had the same issues....and its unpredictible....sometime its fine some other times happens all the time....happens on local calls as well but seems to happen more on calls to canada. It usually happens after 5 or 10 minutes of a conversation.i cant do this anymore and very frustrating as i work from home and need to use the phone for meetings. I have called cox and been troubleshooting on the phone but no solution! Its very very anoying and i am about to drop my landline as my cell phone is more dependable.
i neglected to say that this has been happening for several call and have complained multiple times and no solution. I want a technician to come and test my line and resolve the issue but i have been told until they experience this on the phone with me, that they cant send anyone! This is ridiculeous!
Interesting... mine seems to be consistent since it started happening... no one can hear me from the start of a call.
- Hello, the symptoms you are describing could be indicative of a signal issue, and we're extremely sorry you have to experience this type of thing. Would you mind forwarding a link to this forum post to our team at cox.help@cox.com? Based on what you're describing, we more than likely will have to send out a service technician for this. -Kevin M. Cox Support Forum Moderator
I sent an email as you requested above. Let's see if we can get this resolved as a matter of urgency as this is not the best place to be right now and is extremely frustrating. I was holding an all day workshop from home today due to the weather condition and it happened multiple times that the people on the other side couldn't hear me and had to hang up and call them back from my cell phone- Less than ideal to pay for a landline that you can't depend on!
