dward5665
7 years agoContributor
Inbound or outbound?
It sure would be nice if call history differentiated inbound versus outbound calls. Missed calls show up ok. In these modern times Cox seems to continually fall far behind.
The calls are indicated with a small graphic icon showing the direction of the call. But I agree it should be better indicated,
Also when you Select Print or Download it specifics Incoming or Outgoing in text.
It would be nice if Cox would also add a field for Duration.
Outbound Toll Free numbers do not show up in call history and haven't for many years.
Cox has claimed that because there is no charge for the call that is why they do not show up. Using the same logic, local and all incoming calls should not show up either, because those are not charged to the customer.
Cox Please add outgoing Toll Free numbers to the Call History.