becky When you mentioned that a field technician appointment is required (presumably at their residence), are you saying that because @jusjokin12 doesn't currently use digital phone service through an eMTA at his/her residence as I wasn't contacted for such a field service appointment when I was migrated over. I, like many others, were already connected through an eMTA on the premises. Thanks.
Becky, no one visited our home and no appointment, as you previously described was made with us directly, leading me to believe that the migration for us then occurred further upstream. In fact, I only learned that we had been migrated over just days ago when you pointed it out here in this forum.
Perhaps, for example, remote reprovisioning of our eMTA and/or redirecting/routing our digital voice packets to your new or upgraded switching facilities occurred as part of the migration. However, there was no physical change to our network topology here on the premises. Does that sound about right?
