...just the demarc, right?
There was a faulty tap at the pole that prevented phone service from working with the new modem. I was without phone service for 5 days. I can't really say everything that Cox did, but my house wiring wasn't replaced.
Update: I previously had Cox phone service with a Docsis 3.0 modem that failed. When it was replaced with the current Docsis 3.1 modem, the tap issue prevented phone service. It's been years since I switched from AT&T to Cox phone service, but Cox would have done some re-wiring outside the house then to switch over.
