Okay, it looks like I need demarc rewired. I set up an appointment for a tech to do that and provision the voice modem and I am being charged $75 for the tech to come out. Is that normal? Seems a bit exorbitant since I am adding a service to an already large bill.
Hello, this depends on the situation. If the issue is related to the Cox equipment or Cox wiring, there is no charge. If the technician determines the issue not to be related to the Cox equipment or wiring, a $75 fee may be assessed on the account. This is for a standard appointment to address service-related issues though. If a customer has an installation of services, there is typically a $75 fee. -Kevin M. Cox Support Forum Moderator
I thought "upgrade your service now!" was free? A moderator would need to clarify.
