Forum Discussion
deanchat
Contributor
I have a TM3402A modem. Yes, I am trying to preempt possible disconnection, if that is a possibility. Will try to do the soft reset (via website). I have tried the simple reboot of the modem by unplugging and it did not do anything. Will let you know how it goes. Thanks for all the ideas!
JonathanJ
3 years agoFormer Moderator
@Deanchat
Emails or letters were sent to all our with a TM3402A modem letting them know if you're using port 2 that it needs they need to swap to port 1 by the deadline date. Since your modem is already provisioned for port 1 you should be fine.
Jonathan J
Cox Moderator
Emails or letters were sent to all our with a TM3402A modem letting them know if you're using port 2 that it needs they need to swap to port 1 by the deadline date. Since your modem is already provisioned for port 1 you should be fine.
Jonathan J
Cox Moderator
- Bruce3 years agoHonored Contributor III
Where's my letter? I have the same eMTA as OP but received no email or letter. Will Cox disable my service and then charge 100 doll hairs to re-enable? Is the Cox Technical Team a bunch of inconsistent buffoons?
Telephone Modem
Brand: ARRIS
Model: TM3402A
Serial #: alphanumeric - deanchat3 years agoContributor
Thanks for that info Jonathan.
-Dean
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