Forum Discussion

mmcglynn's avatar
mmcglynn
New Contributor
4 months ago

Need help porting my number

Hi All,

I am currently using Ooma. I was on Vonage. I would like to use COX which is also my internet provider.

While Ooma was able to port my number without issue from Vonage, COX has told me that they cannot port it.

That said, I have had two COX sales people tell me that I CAN port the number by means of a temporary number. When I decided to pull the trigger this morning, I was told that NO, I could not port the number under any circumstances, even if I get the  number released by Ooma. I have spend about 30 minutes this morning bouncing between phone and chat sales and support

Do anyone here has experience with this. Does COX really not want my money?

  • BrittneyC's avatar
    BrittneyC
    Moderator
    4 months ago

    We are sorry that you are having difficulty porting your number. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. 

    Billing, account and some service issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X  @CoxHelp, or visit us on Facebook.

     


     

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    4 months ago

    Porting your telephone number requires it to be on the same switch. If the switching system your phone number is on, is actually for a different area than you are actually living in, then Cox won't be able to port it. For example, 

    If you are on OOMA or VONAGE, and you are living in Gloucester Va, and move to Richmond, Vonage and ooma can keep your number the same, BUT, Wire phone companies, will not be able to, as the SWITCH for each area is different. 

    https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you-change-providers

    • mmcglynn's avatar
      mmcglynn
      New Contributor
      4 months ago

      Thank you, this makes sense and helped me to understand.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        4 months ago

        no problem. I used to work for Cox, so I know the confusion. That's why I always try to take the time to try and explain what's happening. Hope things work out.