New Cox service and phone jacks not working
My Cox service was just installed a couple weeks ago. I previously had ATT Uverse which then went to Frontier. I just realized that none of the phone jacks in my house are working except the one in...
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I understand Panoramic WiFi are all-in-one devices (telephone, Internet, router). That's good and also good it's connected to a phone jack.
You could try recycling power for a few minutes to allow it to reboot. If that doesn't work, Cox could try to reprovision the telephone modem.
The ATT backup battery is still plugged into what...an AC outlet? That shouldn't be a problem as long as it's not connected to a phone jack.
Yes, the ATT backup battery is plugged in to an AC outlet. I'm unplugging it because it won't do anything anymore.
Recycling hasn't worked either. It doesn't look like the other jacks are hooked up to anything. Looks like the kitchen jack is hooked up to the jack the modem is plugged in to but the other jacks are not.
How can you tell if the other jacks are hooked up to anything? Weren't your phones connected to them and operational with your ATT service?
Yes, they were working previously, at least the phone in my bedroom was. I haven't checked the other jacks in a while since we don't have phones hooked up for them.
I followed the phone wires in the basement to a little square panel and just looked at the connections. it appears that the jack the modem is connected to and the jack in the kitchen are linked, but the others are not. I assume that's the issue. I don't understand why they would have been disconnected.
I'm not familiar with patch panels but the config you described sounds fishy. I wonder if the tech rewired it?
Call Cox and speak to someone familiar with patch panels and explain your wiring. A tech will cost you but if the Cox tech rewired it, he or she should correct it.
