Forum Discussion

kanthachitturi's avatar
kanthachitturi
New Contributor
8 months ago

New Mobile Order

I ordered a new mobile phone (iPhone 15 Pro Max) on November 28, I paid in full amount, when I ordered the phone it was in backorder, estimated delivery date supposed to be December 16. I never received the phone, I kept calling 2-3 times a week, COX couldn’t track my phone, finally they cancel the order around January 2 or 3 week and I kept calling for my money to return, every time I call they say they’re going to escalate the issue, but nothing is happening for last three months, I didn’t get the phone and I’m not getting my money back. On top of it COX is charging me monthly charges for my mobile account which I don’t have a mobile never activated.

  • JulianN's avatar
    JulianN
    Moderator
    8 months ago

    Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at Cox.Help@cox.com with your full name, complete street address, the details of your concern and a link to this post.  Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.