Forum Discussion

RHoL495's avatar
RHoL495
New Contributor III
6 years ago

Nomorobo not working and Time Settings on the phone not correct.

Hello, I realize many people are having these same problems. But I want cox to be aware of these problems in my area (918) ( on the Oklahoma State Line East Central Oklahoma )  also. A Telephone conv...
  • KevinM2's avatar
    KevinM2
    6 years ago
    Hi RHol495, here are some additional instructions for setting up the nomorobo service, http://bit.ly/2H16pXh. Also, please ensure you are using phone number 602-598-5130 for the simultaneous ring. Is the Caller ID time stamp incorrect in the Cox Voice App or on the phone itself? -Kevin M. Cox Support Forum Moderator
Pam613's avatar
Pam613
Contributor II

When someone leaves a message on my phone the # shows up twice & all calls listed have the wrong time........they’re show an hour earlier than when the actual calls came in. 

KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Pam613, we'd like for the opportunity to escalate this case again, and have the issue resolved for you. If this interests you, please send us an email at cox.help@cox.com, to get started. -Kevin M. Cox Support Forum Moderator
  • Pam613's avatar
    Pam613
    Contributor II
    6 years ago

    No thanks, Kevin. I’m not giving Cox all my personal info again and it took over a month to resolve the issue I was having. It was very tiresome & frustrating to say the least.